Refund and Returns Policy

At MEDFY we strive to ensure your orders are delivered to your satisfaction. For the cancellation of an Order, it can be cancelled from the ‘Orders’ section on the Company’s App/Website, only until the Order is not confirmed from our side. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if  you’ve received an item(s) that does not match your order, or if the item(s) were damaged in transit or shortage (delivery of such order to be returned at doorstep), or if the item(s) had crossed its expire date. However, the returns would be accepted on case to case basis at sole examination and discretion of the Company.

Returns are subject to the following conditions:

Items being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code. Only fully unused strips/bottles can be returned. Batch number of the product being returned should match as mentioned on the sales invoice. Original sales invoice has to be returned for processing returns and refunds.

If you’re order is suitable for a return based on the conditions above, you can raise a request for the same. Please note that all returns are reviewed for eligibility. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued. All refunds are subject to the verification and review by our team.

Refund shall be provided by the Company in case of returns where applicable or in case of promotions such as cash-backs. Company shall reach out to customer to identify where the payment can be done to the customer using various channels such as payment apps, internet banking etc.

Maximum liability for any wilful delay or non-receipt of Order caused by MEDFY, shall be limited to the actual sale consideration received by MEDFY or the amount refundable to customer, whichever may be lesser.

Redressal of Complaints

We are eager to help you regarding any complaints you may have with the experience you have had with our services, please write to us at support@medfy.in. On registering your complaint/feedback we will endeavour to accept and acknowledge your correspondence. We take all the complaints very seriously and will take appropriate actions as and when required based on your feedback. We aim to address and resolve the reported issue as soon as possible.

Please note that the complaint resolution window mentioned above is subject to the occurrence of any Force Majeure event, including but not limited to, any extra-ordinary circumstances which is unforeseeable and beyond the human control, such as war or war like conditions, strike, public commotion, lockdowns imposed by government authorities, earthquake, typhoons, torrential rain, storms, riots, plague, epidemic, pandemic or any other unforeseen events declared by the Government as an ‘Act of God’, may affect our normal working hours and manpower at office. The Company will not be responsible and/or liable for any loss or damage caused to you, due to the delayed response and/or resolution of the reported complaints in view of the above-stated conditions.

Disclaimer of Warranties

We do not provide any warranties for any of the products or services offered by third parties through our platform. If the returns of the products arise from a warranty provided by manufacturer/ third party, please direct your returns to the third party/manufacturer. MEDFY takes no responsibility for the warranties provided by the manufacturer and such products do not fall within the ambit of the return policy. Warranty is provided only to the products owned and offered by MEDFY and such information will be available in the Products details.